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You’re waiting longer in the drive-thru

Fast food drive-thru waits are 20 seconds longer this year than in 2018. QRS Magazine claims from speaker to sack, customers spend an average of 255 seconds waiting to get their orders. A study of more than 15-hundred visits to 10 fast food chains showed that Dunkin’ had the shortest wait time at an average of 216-point-75 seconds. The longest average wait was at Chick-fil-A, clucking in at 322-point-98 seconds. The challenge to stay speedy is getting greater as menus are getting more complex and drive-thru lines include more and more people picking up mobile orders.



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